Tapestry Solutions, A Boeing Company Field Service Representative - TCAIMS Afghanistan in Afghanistan
Field Service Representative - TCAIMS Afghanistan
Req ID#: 16-811
Posting Location: Afghanistan
Department: MPS: 10.01.0512 - Field Operations
Position: Field Service Representative III
The Field Support Representative (FSR) directly supports the fielding, set-up, integration, use, and training of U.S. Government and Tapestry Solutions, Inc. logistics software applications. The FSR provides direct field support to the customer in their garrison, training and operational missions. The FSR works with customers to set-up, integrate and operate TCAIMS software in garrison and tactical environments. The FSR works with customers to maintain network connectivity and resolve any software, hardware, operating system and information issues that impact system availability. The FSR trains, troubleshoots, creates plans of action, repairs, and maintains the performance of designated application systems and critical hardware connections. The FSR resolves network and applications issues in the field and assists the customers with submitting incident reports into the Government managed incident network process and system. The FSR is the direct support liaison for the customer and provides the reach-back support to the Lead Product Lead(PL), AMIS customer and technical support capabilities. The FSR demonstrates a strong working knowledge of distribution management and movement control operations while instructing subject material for the TCAIMS II - Block 2/3, other Government and Tapestry Solutions, Inc. systems as required. The FSR understands software application systems, file transfer protocols, and data storage methodology.
Primary Job Functions
Deliver over the shoulder and classroom training
Create and present briefings and demonstrations that address system capabilities and uses for operators, Commanders and staff
Create, submit, and present required reports as directed by PD AMIS.
Service computer hardware, software and operating system in coordination with customers
Monitor system usage and network connectivity
Relay the needs of using commands and units to PD AMIS
Keep the user appropriately informed at all times of network, hardware and software issues
Ensure customer satisfaction and problem resolution
Provide required reports to higher manager for submission to PD AMIS staff
Other specific tasks include the following:
Train military, government, and selected contractors in the use of system software applications and hardware, as directed.
Travel as directed to support customer requirements.
Troubleshoot and repair problems during the set-up, networking, and use of software systems to include firewall issues that prohibit connectivity between software systems.
Perform duties supporting operations centers, movement control activities, and support and logistic operations activities.
Understand the mission of the organization being supported, how to integrate the TCAIMS capabilities into their missions and how to use critical TCAIMS information to support the command’s decision making process.
Conduct analysis of multiple complex problems and provide support to the mission planning and mission execution processes. Work problems and incidents to resolution with the PDAMIS support staff.
Upgrade hardware and software systems with approved hardware and software releases, maintenance builds, and approved security and anti-virus updates.
Support technical, instructional, and help desk operation requirements in support of deliverable software products.
Respond in a timely and professional manner to assignments, customer generated trouble-tickets, problem identification and diagnosis, user requested assistance, documentation clarification, and system performance issues. Follow-up with customers to keep them informed ICW the PD AMIS staff.
Maintain computer files, monitor system performance, maintain user and administrators’ logs, and provide ad-hoc or periodic reports. Monitor data destinations and provide real time visibility on system performance, timeliness of data transfers, and connectivity.
Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Typical Education and/or Experience Qualifications:
ABachelor's and typically 6 or more years' related work experience, a Master's degree and typically 4 or more years' related work experience or an equivalent combination of education and experience.
Experience, training, knowledge, and proven performance in one or more of the following areas are considered important:
Experience working with the TCAIMS II, Retrograde, Unit Move, Theater Operations, ALPS, CMOS and BCS3 logistics software platforms.
Experience working with Automatic Identification Technology (AIT) to track and maintain In-Transit Visibility (ITV) and Total Asset Visibility (TAV) of equipment and commodities.
Relevant IT management of distribution systems, logistics software engineering and administration, and operational support in the fields of logistics, simulation, training, and technical systems.
Experience and knowledge in software installation, set-up procedures, and user training as it relates to US Military training utilizing large scale computer environments.
Operational planning, military logistics experience in deployment, movement, and sustainment operations, command and control systems, maneuver control, supply chain management, supply resource analysis and movement planning, and system integration.
Gathering data to solve complex technical problems, performing analysis of collected data, producing and reviewing objectives, benchmarks, outcomes and after action reviews to measure the performance results. The ability to interpret, evaluates, and test results to develop recommendations for improvements and/or changes.
Experience working in IT departments, large scale computer systems management, commissioned or enlisted US Military service, or contractor employment in operations, logistics, or training with a computer science emphasis.
Experience with other large scale computer systems, models, and planning tools.
Skills and Abilities
This position requires an ability to learn essential basic computer skills. In addition Military Logistics experience and knowledge, particularly in the transportation, movement control and distribution management areas, is highly desired. In addition, the FSR must be able to operate with CONUS and OCONUS deployed military forces in support both operational missions and institutional and operational training requirements.
The candidate must be in possession of a U.S. government issued Secret security clearance prior to hire date.
Tapestry Solutions is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.