DRS Technologies Inc. Rainier Cisco Unified Communications Engineer (Kabul, Afghanistan) in Kabul, Afghanistan

Job Location: Kabul, Afghanistan

Job Title: Cisco Unified Communications Engineer – Engineer III Communications

Position Summary

The Unified Communications Engineer works closely with other technology professionals to monitor network, evaluate impact and troubleshoot problems to implement solutions, and assist in the optimization associated with systems on all voice and data communication issues. Directs or serves as a mentor to less experienced staff. Provides expertise and guidance on issues related to VoIP needs that may cover contact center management applications, internal infrastructure support systems, carrier services support, and any other adjunct contact and reporting applications. Remote and onsite support for our multiple call centers and locations is also required.

Responsibilities

  • Assists deployment projects by gathering requirements, designing and implementation VoIP solutions

  • Programs and configures Cisco CM 7.x and higher with advanced knowledge of VMWare and Cisco Unified Computing System integration

  • Builds and implements new Cisco VoIP solutions as needed including video and audio conferencing

  • Acts as lead to troubleshoot connectivity issues to peripheral equipment such as phones, gateways, fax, analog, video, etc.

  • Works with Network eEgineers to troubleshoot complex issues involving VoIP, VoIP interfacing applications and other converged technologies

  • Engineers, designs, plans, lays out, and configures communication systems and services including but not limited to Cisco systems

  • Maintains and administers systems including but not limited to Cisco CUCM, Unity Connection, Jabber, CIPC. CER, CDR, Webex, E-Fax

  • Proficiency with Cisco Call Manager, IM Presence. Unity Voicemail, Call Center Infrastructure, Cisco AQM

  • Proficiency with VMware ESX, XML Gateways, LAN and SAN Switching, Storage technologies (iSCSI on Netapp and Nimble platform)

  • Maintains and administers voicemail, call recordings, and CDR reporting as needed

  • Interacts with users and application developers to define requirements and expectations of new and existing telecommunications systems

  • Runs advanced show commands and demonstrates a solid understanding of PRIs, FXS ports, and dial peers

  • Write configurations with dial peers, translation rules, SCCP, SRST, SIP, H.323, MGCP

  • Troubleshoots concepts and assists networking in fixing voice-related issues

  • Writes configurations and applies to voice equipment

  • Serves as an escalation point for levels 1 and 2 issues for internal IT staff

  • Develops and documents standards, guidelines and training for associated technologies

  • Trains and mentors team members and other IT staff and/or non-centralized workforce

  • Upgrades network hardware and software components

  • Create implementation plans and builds out sites unassisted

  • Recommends and evaluates highly available voice implementation solutions; makes recommendations to address capacity constraints and performance issues

  • Utilizes tools efficiently such as BAT, RTMT, DNA, command line, backup/restore, installation and configuration of peripheral applications such as PLM, Unity, CER, Meeting place, Webex, Jabber, IPC, video phones and endpoints

  • Installs and tests all relevant software and hardware. Provides proof of concept and may act as a Project Manager or lead on implementations.

  • Adds, deletes and manipulates phones using advanced techniques. Responsible for SIP based communications, protocols and standards.

  • Evaluates and recommends highly available voice implementation solutions; makes recommendations to address capacity constraints and performance issues.

  • Additional duties as assigned

Basic Qualifications:

  • BS/CS/Business degree plus five years experience in a network engineering or telecommunications support environment or equivalent combination of education and experience

  • Must have experience and feel comfortable working within complex situations communicating respectfully and professionally, leading the customer to the best desired outcome

  • Must have good analytic and decision making skills creating an environment as a trusted advisor

  • Cisco Certified Network Associate (CCNA) required; Cisco Certified Network Professional (CCNP) level certification or higher preferred

  • Expert-level command of IOS and be able to lead technical discussions about features and functionality of projects and immediately turn that around into reality for the customer

  • Expert-level knowledge of Cisco Unified Communication Manager, Cisco Unity Express, and Cisco Presence Server

  • Demonstrated experience working with minimal direct supervision

  • Demonstrated consulting skills and customer facing experience

  • Food presentation skills and abilities

  • U.S. citizenship

  • Active TS/SCI with CI polygraph and ability to obtain and maintain FSP

DRS Technologies, Inc.

DRS Technologies is a leading supplier of integrated products, services and support to military forces, intelligence agencies and prime contractors worldwide. Focused on defense technology, we develop, manufacture and support a broad range of systems for mission critical and military sustainment requirements, as well as homeland security.

Headquartered in Arlington, VA, the Company is a wholly owned subsidiary of Finmeccanica S.p.A. which employs more than 70,000 people worldwide. We offer a competitive compensation package and a business culture which rewards performance. For additional information on DRS, please visit our website at www.drs.com.

Company Overview

DRS Global Enterprise Solutions, Inc. successfully delivers quality systems and services to CONUS and overseas units. Our systems solutions encompass broad data distribution networks and complex telecommunications systems for data, voice and video applications over integrated satellite, terrestrial, and wireless networks. Our proven service history of engineering, installing, operating and maintaining innovative, low-risk, and cost-effective communications resources illustrates our commitment to supporting military, commercial, and relief efforts at home and around the globe.

DRS Technologies, Inc. is an equal opportunity/affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state or local law. #CA #MM